We are sorry for the difficulty with your product.
All products we sell have been tested prior to leaving the
manufacturing facility
Please first contact the manufacturer technical support to resolve
your issue. Most issues can be resolved over the phone. Issues such as hands not moving or loose,
pendulum not moving, or item is not keeping time are easily
resolved.
A new replacement merchandise, new replacement parts, or arrange
adjustment/repair at no cost if it
is covered by the manufacturer's warranty.
